Our client, a localized savings app, came to us wanting to scale their growth program. We evaluated their growth goals against their existing KPIs, and worked with them to implement localized CAC goals based on user-LTV in that area.
We worked with this client to acquire users who would drive additional revenue by incorporating our growth analytics team. What we discovered was that:
(1) The client was losing out on significant revenue by targeting a universal KPI / CAC, having limited visibility into long-term performance, and focusing only on funnel-optimization versus value-optimization.
(2) The average new user cohorts were churning quickly
We took a deep dive into our client’s digital ads, ad attribution, and product analytics to seek out opportunities. We worked on a strategy that would allow us to set goals based on real-world information by including an analysis of retention and ARPU by location, channel, and mobile operating system.
Using data analytics to focus on value-optimization, we were able to better understand the behaviors that signaled a strong user. As a result, the average new cohort was retaining for much longer which allowed our client to capture additional revenue.
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